To improve students' skills in sourcing management and customer service management. To introduce students to information systems in sourcing and customer service.
1. Global sourcing
2. Procurement vs supply vs sourcing
3. Procurement
4. Objectives and meaning of procurement
5. Organization and procurement policy
6. Category management
7. Specifying, searching and evaluating suppliers
8. Procurement market research, operational planning and procurement activities
9. Supply chain management
10. Global sourcing
11. Public procurement
12. E-procurement / E-sourcing
13. Logistics services to customers
1. Evaluate the importance of global sourcing activities for company operations
2. Review and rank activities in the supply process
3. Critically analyze supply chain relationships and their impact on company business results
4. Compare the processes of implementing "classical" sourcing and sourcing through public procurement
5. Assess the importance and impact of using IT to conduct global sourcing and supply chain management
